Data and cookies

Cookies Policy for website

Last updated May 2022

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit the 'All About Cookies' website.

Other tracking technologies such as “pixels” serve as bridges between websites and are sometimes used to create or access cookies on your device or computer, but are not cookies themselves. They gather information about users (e.g. device type, operating system and IP addresses) and user interaction with websites., such as our advertising and analytics partners use cookies and other tracking technologies such as pixels so that we can improve and customise our website, services and advertising to you.

Specifically, we use cookies to collect information such as how many people visit our website, what content is popular and how visitors navigate our website, so that we can gain a better understanding of how to improve our website and associated services. We also use different social media pixels to gather information about how our visitors interact with our website after viewing our advertisements on social media platforms so that we can optimise the advertisements we serve on those platforms. In addition, we use different video platforms to manage our subscriber base and to obtain usage reports relating to our website and services, and these platforms have certain cookies and other similar technologies built into them to improve your viewing experience.

Some cookies and other technologies may be used to help us deliver personalised content to you, for example by customising the content you see first on our website or in emails, based on your location.

Do not track ("DNT") is a feature offered by some browsers and devices. If you enable DNT, it will send a signal to websites to request that your browsing isn't tracked, for example by third party advertisers, social media platforms or analytic companies. While our website doesn’t currently respond to DNT requests, you can opt out of tracking and analytics on this website by changing your browser and/or device settings. You can also opt out of Google Analytics here.

If you don't wish to enable cookies, that may mean that your experience of our website will be impaired, and you might not be able to access all of the services we that offer.

If you would like a list of the cookies we use please contact us.

1. Privacy Policy

Last updated May 2022

This privacy policy, the terms, conditions and notices contained herein (collectively, "Terms") apply to website.

This privacy statement sets out how we collect and process your personal information through our Website.

We need to collect, hold, use and disclose your personal information in order to provide our Website and associated services.

2. What information we collect and how we collect it

2.1 Information we collect directly:

We collect information that you enter when you create an account or subscribe to our services on the Website, and we mainly use it to administer your subscription and provide you with services. The information we collect includes:

  1. your username;
  2. your email (so we can contact you);
  3. password (for authentication purposes);
  4. username (so we can post your comments in the future); (Username will be visible, please create an anonymous name accordingly)
  5. whether you have subscribed to receiving marketing emails from us (so we can send you marketing emails if you consent and content emails if you subscribe to one of our services);
  6. Details of how you use and interact with our services, including time and duration of visit, content accessed, offer conversion and/or interaction data (so that we can monitor the effectiveness of our services and customise your experience to suit your preferences);

Also, if you email us, or use other interactive functionality in our Website like the "contact us" function, we collect the information you submit and use it for the purpose of responding to your query.

Where we collect information directly from you, we will make it clear whether provision of information is voluntary or mandatory. Generally, if you do not provide mandatory information where requested, we will not be able to provide the relevant service or functionality to you.

2.2 Information collected automatically:

When you visit our website or use the Services, or interact with an email from us we automatically collect certain information, using cookies, analytics and other similar technologies (eg pixels). This information generally does not identify you personally, and is used to monitor the effectiveness of improve our Website, communications and services, and to deliver personalised content to you (eg based on where in the world you are located) .

2.3 Information collected via third parties:

We might collect certain information about you from our related companies, where it's relevant to your subscription. For example, a related company might tell us that you're entitled to a subscription at no charge because you already subscribe to a qualifying service from them. In addition, if you register via a third-party platform (eg Facebook or Google), we collect your name and address from them to help speed up the registration process.

3. The legal basis on which we process your information

3.1 There are a number of legal reasons why we process your information:

  1. Consent: Some processing is carried out with your consent, for example where you have opted in to receiving marketing communications (and haven't subsequently opted out).
  2. Contract: Some processing is carried out to perform our contractual obligations to you – ie to provide you with our services, where you have subscribed.
  3. Legitimate interest: Some processing is necessary for a legitimate interest of ours that isn't overridden by your interests or fundamental rights and freedoms. For example, we might use your information:
    1. to monitor use of and improve our Website and services;
    2. to answer your queries;
    3. to detect fraud, intellectual property infringement or other unlawful activity, or breaches of our terms and conditions;
    4. to undertake internal management (such as training, and systems development, testing and support);
    5. in relation to a potential sale or purchase of business or assets.
  4. Legal requirement: Some processing is carried out where required by law. For example, to maintain appropriate billing and accounting records, and/or where we get a legally binding request from a governmental authority.

4. Who we share your information with

4.1 Service providers:

We might share your personal information with third parties that provide services that help us administer the Website and our services, provide our customer journey and help us manage subscriptions. If you would like to know more about these service providers please contact us.

4.2 Related entities:

We may share your information with our parent company and related group entities for the purpose of improving our services to you. When you have given us your express consent to do so, we may also share your information so they may offer you new services.

4.3 Other:

We may share your information where it is necessary to facilitate a sale or purchase of a business, or where we are required to do so by law or due to a legally binding request from a governmental authority.

5. How long we keep information for

We only keep your personal data for as long as we need it to perform the purpose of collection. However, please be aware that if you cancel a subscription, we do keep your account open for a period of time in case you wish to restart a subscription in the future. We might also retain your information so that we know whether you are subscribed to our emailing list, whether you have already used your free trial entitlements, and for accounting and other legally required record keeping purposes.

6. Your rights

6.1 You have rights under applicable privacy and data protection laws in relation to your personal information. This includes:

  1. A right to access and correct/rectify your personal information;
  2. in some cases, a right to erasure (or a "right to be forgotten")
  3. in some cases, a right to restriction of processing, for example where you contest the accuracy of some information;
  4. in some cases, a right to data portability;
  5. in some cases, a right to object to processing;
  6. where we process your information on the basis of consent, a right to withdraw that consent.

To exercise these rights, please contact us.

6.2 If you think we have not complied with the law in relation to your personal information, you also have the right to complain to your local privacy or data protection authority.

7. Third party links

7.1 This website include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they may use your personal information – please check the privacy policy of the relevant website, plug-in or application for further details.

8. How we can change this policy

8.1 We keep this Privacy Statement under regular review and will provide notice of changes to this Privacy Statement on our website and by sending an email to current account holders.

8.2 This Privacy Statement was last updated in May 2022. Historic versions are not available.

Please contacting us if you have any questions or suggestions.